Skip to content
Reselling Store

Refund & Chargeback Policy

This Refund & Chargeback Policy forms part of, and should be read together with, our Public Offer. It is the sole and authoritative statement of our refund and chargeback terms, and supersedes any conflicting statement elsewhere.

Final Sale

Due to the nature of digital products, all sales are final once a Product has been delivered. We only issue a refund where one of the following is true and can be verified by us:

  • the Product was never delivered and cannot be re-delivered;
  • the Product is proven non-functional and cannot be replaced or repaired;
  • you were charged more than once for the same Order; or
  • the payment used was confirmed unauthorized (i.e. not made by you or with your consent) — a change of mind, buyer’s remorse, or an accidental purchase does not qualify.

No Refunds

Refunds are not available in the following situations:

  • incorrect product selection by you at checkout;
  • device or software incompatibility, where compatibility requirements were stated on the product page;
  • “accidental” purchases — please review your cart carefully before paying;
  • sale, discounted, or promotional items and gift cards;
  • a License Key redeemed to the wrong account;
  • software deactivation caused by a third party outside our control.

Before You File a Dispute

If something went wrong with your Order, contact us first at admin@reselling.store with your order ID and a description of the issue. Most problems are resolved faster this way than through a bank or payment provider dispute, and we may be able to fix, replace, or refund your Order directly.

Chargebacks and Payment Disputes

By purchasing on the Site, you agree to contact us and attempt to resolve any issue before filing a chargeback or payment dispute with your bank, card issuer, or payment provider. Filing a chargeback or dispute for a Product that was delivered in accordance with our Public Offer, without first contacting us, is treated as a material breach of these Terms and may be treated as an attempted fraudulent chargeback.

Where a chargeback or payment dispute is filed, we will immediately and permanently revoke the associated License Key and suspend or ban the associated account, regardless of the outcome of the dispute. A dispute resolved in your favor does not reinstate your access to the Product or your account, and does not entitle you to any further refund, replacement, or service.

We reserve the right to contest any chargeback or payment dispute and will submit available evidence to the relevant bank or payment provider, including Order records, Delivery/email logs, IP address logs, License Key activation records, and your recorded acceptance of our Public Offer and this Policy at checkout.

PayPal Payments

Where PayPal is offered as a payment method, payment must be sent using the Friends & Family option. A payment sent without Friends & Family is not accepted as valid payment for an Order: no Product will be delivered against it, and it will be automatically refunded to you within 24 hours.

Approved refunds, where applicable, are issued to the original payment method and may take several business days to appear, depending on your bank or payment provider. Refund decisions not covered above remain at our discretion.